If you plan to go for a windows mobile device do not even consider to short list an imate device. I bought an imate PDAL windows mobile 5 device two years back for Rs. 24000(600 U$D). Now this device is nothing more than a toy. One year back Microsoft released windows mobile 6 and soon after almost every vendor out there started upgrading their devices except i-mate. Within no time i-mate realized the business potential out of this, and released i-mate PDAL with windows mobile 6 to market without providing software upgrades to existing PDAL customers who are on windows mobile 5. I contacted customer support on numerous occasions, but support people are as informed as you and me. Imate forums are flooded with queries and complaints, not even a single post is replied from the company representatives. Customer service people will add up to your confusion by conflicting response from different support staffs. Most common answer they know is “we don't support it” This is the evidence of the kind of values and ethics followed by the promoters and management .. ..of imate Sometimes, I wonder how they function with such low or no transparency levels. This week Microsoft announced the release of windows mobile 6.1, this will make imate customers two versions behind others. Remember, a business is something that you do everyday and you are answerable to your customers. Sitting inside the board room and crunching out vision document and strategies which does not help you to go anywhere unless you have something for the customers. If you hate your customers then sell your business to someone else who love to help customers.